Here are a few extracts from letters families have written to us after we have conducted funerals for them, expressing their appreciation of our work. We call these "letters from friends" because that is what they really are. As Funeral Directors, we meet people often at one of the worst moments in their lives, and we have the opportunity to support them and help them through a difficult time. In the process we become friends.

Dear Janette, Alisha and David
Thank You all so much for looking after our mother Gladys Diversi.
We knew that after mum had died that she was in your safe and caring hands.
From our first meeting Janette, your compassion, professionalism and integrity shone through.
David's kind gesture of driving me back to Farnorha was much appreciated.
At that stage we didn't think we would be meeting again so soon. We are so grateful to all of you at Cairns Funeral Directors for making such a difficult time so much easier for us.
Janette you were always available to answer our many questions and navigate us through the many steps of planning a fitting tribute to our Mother. Thank You for being our "Champion" and getting Fr Gordon for us.
Alisha, thank you for putting up with "the sisters" and our many changes and delays with a smile and such good grace when you were preparing the booklets, thank you notes, etc. They are beautiful and will be with us always.
The chapel, mass and music were just lovely. Janette the respect you showed to mum and to us will be a lasting memory. Thank you. We didn't realize the amount of preparation you had to go to for the burial and all of this is appreciated.
Alisha, seeing you arrive with your son and the balloons brought a sense of light relief after our final good bye and we are sure our mum would have loved every bit of it.
The Diversi Family appreciates very much the authentic, compassionate and well organized funeral of Gladys Violet Diversi.
With Love and Blessings
Katheryn xxxx

A big Thankyou to Cairns Funeral Directors, Pease St, Manunda. The old John Chesser Funeral Parlour, who were so helpful when my father passed on. Now owned by Janette, Dave and Alisha, out do in being so helpful, explaining all that is, was, needed to be done, and in doing everything that needed to be done, and in doing everything that needed to be done for the Cremation of our Mother. All our family had to do was just be there, and if anything they made it a wonderful thing. Their "We Care" is a true outcoming of what they do. These people have made everything so easy for our family, they are more like part of the family whilst they are doing their "Job" even following up to see if all is OK, and how we are coping. We thank them so much, just wonderful people. Thankyou again, David, Janette and Alisha. Cairns Funeral Directors. Mr. and Mrs. Pearce.

Dear Janette, Dave and Alisha

Thankyou for your card you made us happy. You are running your business with such proffesionalism and yet you find time to comfort people. May you be rewarded for your kindness. Thanks alot, love to you all and keep up the good work. Kathy and Family.

To Janette, Dave and Alisha

This card is a small token of our Thanks to you for the genorisity, loving care and mostly the respect shown to us and which was given to our late brother Alley. It was appreciated from Alley's Family.

Dear Janette and David

Thankyou both for your sincere help and support and understanding in the ceremony for Andrew. It really made a difference. The world is a much better place with you two in it. Love and Light Gwenda, Possum, Ruth and Mark.

Dear David, Janette and Alisha

On behalf of our entire family, we would like to extend our heartfelt thanks and deepest gratitude to you. It is a difficult time for our family at the moment which has been made less painful by you, for the extremely professional approach to dealing with our loss.In particular the respect, compassion and dignity that was shown to us, both in our home and at the Crematorium. On behalf of all those who knew and loved Gertie we offer our sincere thanks.

To Janette, Alisha and David,

Thankyou so much for everything you did regarding Mikail "Izi's" Funeral

I cannot thankyou enough for the support, advice and understanding you showed my family and i during this time.

Your proffesionalism and knowledge were greatly appreciated.

Again, words can't quite express my gratitude. You made the most difficult time in my life, one of the easiest to go through.

Thanks always. Fiona

To David,Janette and Alisha

With our Heartfelt Thanks.

There are all kinds of thank-you's,

All very sincere.

For help or for gifts

Or for just being near.

There are all kinds of thank-you's

For all kinds of things

But none could mean more,

Than our thank-you this brings

Thankyou Very Very Much

From Ruby, Ted, Kay and Monique

Dear Janette,

Just a few words to say thankyou very much for all you have done for me. Very much appreciated. Thankyou once again.

Yours Sincerely Hazel

David and Janette

A sincere thankyou for your kindness and comfort. We are so thankful for your help.

Best Regards Colin, Yvonne and Ann

Just a little note to say thankyou, Thank you all for your help and understanding. On behalf of Peter thankyou. And thankyou so much from Megan and myself. Your are amazing people.

Regards Nikki

Dear Janette, Dave and Alisha,

I just want to thank you for the personalised attention given to myself and family upon my Mum (Grace Thomas) passing.

Your family business is conducted with dignity, caring and understanding. All the arrangements went smoothly and were carried out thoughtfully, but best of all they were exactly as I had envisaged.

I really appreciated your support, natural humour in what could have been a very trying time, especially emotionally.

Yours Sincerely,

Judy Scantlebury

Hi Janette,

We (Pora-Schmidt Family) are so appreciative of your trust and understanding in having the casket we chose for our late Patriarch (Honourable Paull Pora) in such an expeditious manner, and in good faith, to Australian Air Express for uplift on Air Niugini flight to Moresby.

The casket will be uplifted to dad's final resting place (his place of birth in Mt Hagen) on the PNG Prime Minister endorsed family and casket charter flight this morning.

With Much Heartfelt Appreciation,
Allan T. Pora-Schmidt

The Family would like to thank our two caring and dedicated doctors, Donal Watters and Jacueline Heagney and staf from Redlynch medical centre. The compassionate staff from Palliative Care. The Oncology department of Cairns Base Hospital. The loving family and friends whom attended the service, sent cards and flowers. The Maori Culture Club and Cairns Funeral Directors. Please accept this as our personal thank you. Your support and kindness will be remembered always.

Love Patsy, Kerry, Nikki, Debbie, Kirsten, Shelley and Families.

Dear Janette and Alisha,

I just wanted to write to you and tell you how thankful and appreciative I am that we chose you to take care of my beautiful mum, Jenene Gray's Funeral. It's been over six months and I have only just this morning been able to bring myself to look at the photo disc that you did for us. As sad as the photos are, it really captures the love between our family which has kept us all going. There is not a day that goes by that I do not think about my beautiful mum especially when I drive passed your place. The funeral was the hardest day of my life but you guys made it so beautiful and I can replay it in my head over and over (which I do do) with a calmness because it was perfect.

Would you please thank the other man too (I forget his name sorry). Looking back at the photos I can see that all of you there on that day were touched and it wasn't just another day at the office for you.

As you probably remember I was pregnant at the time, I have since had my beautiful boy (3 weeks later, April 16th) whom we named Maddox Jay, Jay in honour of mum as that was her nickname. He is what gets me through each day and night and without him or my other son and husband I don't know what I would do. The rest if my family is going ok, we all have our moments, especially dad, but we will be ok.

Once again, from the absolute bottom of my heart I want to thank all of you involved for the beautiful send off for my angel mother.

Amelia Gray xxx

To Janette & Family,

Thank you for your support, care and understanding throughout the process of cremating my dad. We appreciate it very much. You are a warm, beautiful person.

Take Care & Best Wishes
Natasha Muller

Dear Janette and David

From the bottom of our hearts we would like to thank you for all the effort you both gave. Through all the ups and downs you have been so patient and understanding. I know Uncle Sonny would be extremely grateful. Once again thank you and God Bless.

Toko, Nyree, Rodney Kelly and Family.

I would like to say thank you for your Funeral Service. The Service was perfect.

Thank you Nancy Evans

Dear Cairns Funeral Directors

On behalf of the Suavai Family, we would like to say a big Thank you for your Awesome Service.

Starting from the 1st night our Dad passed away, right up to his Burial day. We couldn't have chosen a better Funeral Director, than your Service. Not enough words can express how happy & grateful we were with your work.

Thank you, Thank you                                                                                                                                                                                                                            God Bless

Kind Regards                                                                                                                                                                                                                                                    Suavai Family                                                                                                                                                                                                                                                (Family of Usitai Oto Suavai)